Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Revlos platform, websites at revlos.com.au and app.revlos.com.au, and any related services (collectively, the "Service") operated by Revlos ("Revlos", "we", "us", "our").

By creating an account, accessing the Service, or clicking "I agree," you ("Customer", "you") agree to these Terms. If you are agreeing on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree, do not use the Service.

2. The Service

Revlos provides software-as-a-service tools for motor vehicle dealerships, including:

• Customer database analysis and opportunity scoring
• AI-generated outbound communications (SMS and email)
• Automated and semi-automated outreach sequences
• AI-handled response and conversation management
• Appointment booking workflows
• Reporting, dashboards, and audit tooling

The specific features available depend on your subscription tier and configuration.

3. Eligibility & Account

You must:

• Be a business operating in Australia, New Zealand, the United Kingdom, the United States, or another jurisdiction we expressly support
• Be authorised to upload customer data and send marketing communications under applicable law
• Provide accurate registration information and keep it current
• Be responsible for all activity under your account
• Maintain the confidentiality of your credentials

We may refuse, suspend, or terminate accounts at our discretion, particularly where misuse, non-payment, or legal risk is identified.

4. Customer Responsibilities — Compliance & Consent

This is the most important clause. Read it carefully.

You acknowledge and agree that:

(a) You are the data controller of all customer information you upload to the Service. Revlos acts solely as a data processor on your instructions.

(b) You warrant that you have lawful authority and any necessary consent to:

• Hold and process the personal information of each individual you upload
• Send marketing communications, including SMS and email, to those individuals
• Engage Revlos to send those communications on your behalf

(c) You are solely responsible for compliance with all laws applicable to your business, including but not limited to: the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), Australian Consumer Law, ACMA telemarketing and eMarketing standards, and equivalent laws in any other jurisdiction where your customers are located (including TCPA, CAN-SPAM, GDPR, UK GDPR, CCPA where applicable).

(d) While the Service includes compliance tooling (opt-out handling, contact-hours enforcement, rate limiting, audit logs), these tools assist you with compliance — they do not transfer compliance responsibility to us.

(e) You will not upload, send, or use the Service to communicate any of the following:

• Information collected without lawful basis or consent
• Communications to individuals on relevant do-not-contact registers (other than where exemptions apply, such as existing-customer relationships)
• Misleading, deceptive, defamatory, harassing, or unlawful content
• Content infringing intellectual property rights
• Specific quoted prices, monthly payments, trade-in values, finance terms, or warranty claims you have not authorised
• Any content that misrepresents the AI as a human in jurisdictions that prohibit this

(f) You will indemnify Revlos against all claims, fines, penalties, damages, and costs (including legal fees on an indemnity basis) arising from your breach of these Customer Responsibilities, including regulatory action by ACMA, the OAIC, the ACCC, or equivalent overseas regulators.

5. AI-Generated Content

You acknowledge that:

• The Service generates messages, conversations, and content using artificial intelligence
• AI output may contain errors, inaccuracies, or unintended phrasing
• You retain control over AI autonomy levels and may choose draft-and-approve, semi-autonomous, or fully autonomous modes
• You are responsible for reviewing AI output before granting higher autonomy levels and for the consequences of communications sent on your behalf
• AI estimates (including equity positions, vehicle values, and depreciation forecasts) are screening tools and not formal valuations or financial advice

To the maximum extent permitted by law, we disclaim liability for losses arising from AI output, including incorrect estimates, unintended phrasing, or customer responses to AI-generated communications, except where caused by our gross negligence or wilful misconduct.

6. Subscriptions, Fees, and Payment

6.1 Fees

Fees for the Service are set out at sign-up or in your subscription agreement. Current published rates may include:

• One-time engagements (such as Deal Discovery audits and Done-For-You outreach)
• Monthly or annual subscription tiers
• Per-rooftop pricing for dealer groups

6.2 Billing

• Subscription fees are billed in advance, monthly or annually
• One-time fees are billed at order
• All fees are in Australian Dollars unless stated otherwise
• All fees are exclusive of GST, sales tax, or VAT, which we add where applicable
• Failed payments may result in suspension after seven (7) days

6.3 Refunds

• The Deal Discovery includes a "20+ opportunities or full refund" guarantee, exercisable within fourteen (14) days of delivery
• Subscription fees are non-refundable except where required by law
• We may, at our discretion, prorate or credit fees in exceptional cases

6.4 Price Changes

We may change subscription prices with thirty (30) days' notice. Continued use after the change date constitutes acceptance.

7. Term, Cancellation, and Termination

7.1 Term

Subscriptions are month-to-month unless an annual term is selected. Annual terms automatically renew unless cancelled at least seven (7) days before renewal.

7.2 Cancellation by You

You may cancel a monthly subscription at any time. Cancellation takes effect at the end of the current billing period; no partial-period refunds are issued except as required by law.

7.3 Termination by Us

We may suspend or terminate your account immediately if:

• You breach these Terms, including the Customer Responsibilities clause
• We reasonably believe your use of the Service exposes Revlos or others to legal, regulatory, or reputational risk
• Payment fails for more than fourteen (14) days
• You become insolvent or enter external administration

7.4 Effect of Termination

Upon termination:

• Your access to the Service ceases
• We will export your data on request and delete it within thirty (30) days
• Outstanding fees become immediately payable
• Clauses that by their nature should survive (including indemnities, limitation of liability, and dispute resolution) will survive

8. Acceptable Use

You will not:

• Reverse engineer, decompile, or attempt to extract source code from the Service
• Resell, sublicense, or white-label the Service without written consent
• Interfere with the operation of the Service, including by sending excessive requests or attempting unauthorised access
• Use the Service to send spam or to communicate with individuals who have not consented or who have opted out
• Upload malware, viruses, or harmful code
• Use the Service in jurisdictions or industries we do not support without our written consent

9. Intellectual Property

• Revlos retains all right, title, and interest in the Service, including software, AI prompts, scoring methodologies, designs, and documentation
• You retain ownership of your customer data uploaded to the Service
• You grant Revlos a non-exclusive licence to process your data solely to provide the Service and improve it in aggregated, de-identified form
• Feedback and suggestions you provide may be used by us without obligation

10. Confidentiality

Each party will keep confidential the other's non-public information disclosed under these Terms and will use it only to perform under these Terms. This obligation survives termination for three (3) years.

11. Warranties & Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure against all threats
• Specific business outcomes (such as deal counts, response rates, or revenue) will be achieved
• AI output will be accurate, appropriate, or fit for any particular purpose
• Third-party sub-processors will perform without interruption

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for breach of a non-excludable consumer guarantee can be limited, our liability is limited (at our option) to the resupply of the Service or the cost of resupply.

12. Limitation of Liability

To the maximum extent permitted by law:

(a) Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, opportunity, data, or business interruption, even if advised of the possibility of such damages.

(b) Our aggregate liability arising out of or relating to these Terms or the Service, regardless of cause of action, will not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

(c) These limitations apply even if a remedy fails of its essential purpose, and apply to liability in contract, tort (including negligence), statute, equity, or otherwise.

(d) These limitations do not apply to your indemnification obligations, your payment obligations, or liability that cannot lawfully be limited.

13. Indemnification

You will indemnify, defend, and hold harmless Revlos and its officers, employees, contractors, and agents from any claim, loss, liability, fine, penalty, damage, or cost (including reasonable legal fees on an indemnity basis) arising from:

• Your breach of these Terms
• Your breach of any law, including the Privacy Act, Spam Act, or equivalent overseas legislation
• Communications sent to your customers via the Service
• Your customer data, including any claim that you lacked consent or authority to upload or use it
• Any claim made by your customers or by regulators relating to communications sent on your behalf

14. Force Majeure

Neither party is liable for failure to perform due to events beyond its reasonable control, including natural disasters, war, terrorism, riots, labour disputes, government actions, internet or telecommunications outages, or third-party service failures.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia, except that we may seek injunctive relief in any court of competent jurisdiction.

16. Dispute Resolution

Before commencing litigation, the parties will attempt in good faith to resolve any dispute by direct negotiation for thirty (30) days. If unresolved, either party may refer the dispute to mediation administered by the Australian Disputes Centre. This clause does not prevent either party from seeking urgent interlocutory relief.

17. General

• Entire agreement: these Terms (together with the Privacy Policy and any order form) constitute the entire agreement and supersede all prior agreements
• Amendments: we may amend these Terms with thirty (30) days' notice; continued use constitutes acceptance
• Assignment: you may not assign these Terms without our written consent; we may assign to an affiliate or successor in connection with a merger or sale
• Severability: if any provision is held unenforceable, the rest remain in effect
• No waiver: failure to enforce a provision is not a waiver
• Notices: we may send notices to your account email; you may send notices to legal@revlos.com.au
• Relationship: the parties are independent contractors; nothing creates a partnership, joint venture, or employment relationship

18. Contact

Email: legal@revlos.com.au

Postal Address: Available on request — email legal@revlos.com.au